Introduction

Physio Vita (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you interact with our services, in accordance with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

Information We Collect

We may collect and process the following data about you:

• Personal Identification Information: Name, address, date of birth, email address, phone number, and other contact details.
• Health Information: Medical history, treatment notes, and other health-related information necessary for your care.
• Financial Information: Payment details for billing purposes.
• Technical Data: IP address, browser type, and information regarding your visit to our website.

How We Use Your Information

Your personal data is used for the following purposes:

• Provision of Services: To deliver physiotherapy and related healthcare services.
• Appointment Management: To schedule and manage appointments.
• Billing and Payments: To process payments and manage accounts.
• Communication: To send you information about your treatment, appointments, and updates about our services.
• Legal Obligations: To comply with regulatory and legal requirements.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: Where you have given explicit consent.
• Contractual Necessity: To fulfil our contract with you.
• Legal Obligation: To comply with legal and regulatory obligations.
• Legitimate Interests: For purposes necessary for our business interests, provided your rights and interests do not override these.

Data Sharing and Disclosure

We may share your information with:

• Healthcare Professionals: Involved in your care, with your consent.
• Service Providers: Who perform services on our behalf, such as billing and IT support.
• Legal Authorities: When required by law.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements. Typically, we retain health records for at least 8 years after the last entry or until the patient reaches 25 years of age if they were a minor at the time of treatment. 

Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of any inaccurate or incomplete data.
• Erasure: Request deletion of your personal data, subject to legal constraints.
• Restriction: Request restriction of processing your data.
• Objection: Object to the processing of your data where we are relying on legitimate interests.
• Data Portability: Request the transfer of your data to another party.

Cookies and Website Analytics

Our website uses cookies to enhance user experience and analyse website traffic. You can control cookie preferences through your browser settings.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email.

Contact Us

For any questions or concerns regarding this Privacy Policy or your personal data, please contact us at:

Physio Vita,
Centenary House,
The Queen’s Club,
Palliser Road, London, W14 9EQ
Email: contact@physiovita.co.uk